Code of Conduct
At Lago Lago, we strive to organize a festival where everyone feels welcome, safe, and valued. Our shared love for music, dancing, and art brings us together, and we do everything we can to create an environment where respect and inclusivity are paramount. Harassment, discrimination, or any other harmful behavior has no place here.

This Code of Conduct applies to everyone—attendees, crew, volunteers, and anyone interacting with us online. By participating in Lago Lago, you agree to uphold these principles and help prevent bullying, harassment, and racism. Together, we ensure that everyone can be themselves and enjoy the festival. A general WhatsApp number will be available at the festival for reporting incidents and contacting our Social Safety team. This number will be shared closer to the festival.

Failure to comply with the Code of Conduct may result in measures ranging from a warning to removal from the event or a ban from future events.

Let’s create a safe, respectful, and unforgettable experience together.

Guidelines
Zero tolerance for harassment
We do not tolerate any form of harassment or threats, whether at the festival or on our online platforms. This includes behavior directed at someone’s:

Race or ethnicity
National origin
Gender identity or expression
Sexual orientation
Age
Disability (visible or invisible)
Religion
Citizenship status

Harassment includes, but is not limited to:

Offensive or hurtful comments
Physical violence
Unwanted physical contact
Unwanted sexual attention
Taking unwanted photos or videos
Bullying or stalking

What can you do if you witness this?

Address the person directly if it feels safe
Inform a crew member or visit the Social Safety Hub
Use the WhatsApp number to report the incident

Consent is always essential
Respect and consent are our top priorities. Respect others’ boundaries and communicate clearly.
Consent must always be explicit: an enthusiastic yes means yes. Consent can be withdrawn at any time, even in the middle of a conversation or dance. If someone is unsure or does not respond, this means there is no consent.

Accessibility and inclusion
We want our festival to be accessible to everyone. This means:

Wheelchair-accessible facilities
Low-stimulus areas (located next to the First Aid station)
Comprehensive information about available facilities and tailored assistance where possible

Do you need additional support? Let us know before the event or ask a crew member for help during the festival.

Support for victims and those affected
We are always available for those who feel unsafe. What happens when you report an incident?

Our Social Safety team listens without judgment and provides appropriate care and support, including for those affected
We take every report seriously and ensure appropriate action
You can report anonymously if you prefer

Enjoy responsibly
A festival is a place to relax and have fun, but we ask you to consume alcohol and other substances responsibly. Do you or someone around you need help? Our crew is here for you. Also, remember to protect your hearing and listen to your body when it needs rest, food or something to drink.

Respect for the environment
Help us keep the festival clean and green! Use waste stations, do not leave trash behind, and contribute to a more sustainable experience. Please also return all deposit items to the bar or another return point.

Collective responsibility
We all contribute to a safe festival experience. Have you experienced or witnessed something concerning?

Speak to a crew member for assistance
Ask for our Social Safety Team or the location of the Social Safety Hub, which is trained to support you confidentially. You can also send them a WhatsApp message (number to be announced later)
Trust that our crew will do everything possible to de-escalate threatening situations

The Social Safety Hub
The Social Safety Hub is dedicated to your mental and emotional well-being and is located next to the low-stimulus area and First Aid station. Here you can:

Seek support if you feel physically or mentally unwell or unsafe
Medical cases should go directly to First Aid
Report incidents, including anonymously
Talk to our trained team about your concerns

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